The Cx Cast
324: Journey Mapping Trends
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:16:04
- More information
Informações:
Synopsis
It’s a topic that is a perennial favorite among CX pros: journey mapping. Today, journey mapping platforms help not only with mapping itself but with visualization, brainstorming, and ideation, as well. Covering the key trends is Forrester Senior Analyst Michelle Beeson.
