The Cx Cast
332: How To Set CX Metrics Goals
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:30:46
- More information
Informações:
Synopsis
CX leaders must set goals for standard CX beacon metrics such as NPS and CSAT, but every organization is at a different point in their measurement journey. Rich Saunders, Senior Analyst, describes the challenges in setting the right metric goals and how to take a tailored approach that matures over time.
