Talk to Your Pharmacist

In this episode, our guest Jennifer Krippner is a healthcare leader, passionate about relationships and obsessed with humanizing the experience for leaders, physicians, nurses, pharmacists, and patients/families.  She is the Chief Experience Officer at the Institute for Healthcare Excellence and has helped transform over 70 organizations around the world since joining the IHE team in 2016. As a former healthcare system executive, she has been able to create and build a culture of excellence, define and lead with connection and heart, and create efficiency and quality processes that improve the experience for all.Jennifer is a recognized expert in the field of patient experience and human-centered care. She has over 25 years of experience in strategic planning, patient experience, physician development, and employee/community engagement. Jennifer is most passionate about building and nurturing connections and relationships.Prior to her lead role at The Institute for Healthcare Excellence, Jennifer was the dire