Cedia's Tech Council Podcast

CEDIA's Director of Technical Training Steve Rissi has developed a class on client care programs that's he'll be teaching at CEDIA Expo in Denver. (Meanwhile, a recent conference call among 35 CEDIA members was set up to discuss this very topic and compare notes.) Rissi shares his expertise -- which includes years as the head of an integration firm's service department -- in this podcast with hosts Ed Wenck and Walt Zerbe.