Listen In

Do you feel heard by the organization you work for as an employee? Which companies do you feel listened to as a customer? What have you experienced to know whether your voice is being heard by politicians? Do your employees, customers and stakeholders feel heard...or not? How can we transform 100s, even 1000s of potential critics into super promoters by listening to their needs and responding accordingly? Are you aware of the value scaling listening can bring to your organization? And how to architect scaling listening? We know listening is essential in interpersonal communication. Yet, how can we scale listening so that we can respond to hundreds of thousands people and bring value to the organization at a larger scale? Jim Macnamara is on a mission to spread the value and importance of listening, even more at large scale. He is a distinguished Professor of Public Communication at the University of Technology in Sydney. Jim is internationally recognized for his research into the evaluation of public communic

Imagine if you would have told your teacher that the way they just taught something was really lame? It probably would NOT be a good outcome. At a school in Austin, Texas, teachers, or as they call themselves, GUIDES would respond differently. They listen, ask questions, and let students co-create the curriculum so that they LOVE going to school. And teachers love going to work because kids love going to school. Sounds like a school of the future and they are doing it now.   Mike Yates is on a mission to transform the K-12 education experience.    He is a guide / academic coach at Alpha. He is co-founder of Guide, TedX speaker multiple times, and an education consultant.    In this episode, Mike shares stories that have inspired his mission to transform the future of education where students learn through great experiences.  They are empowered by having their voice heard AND acted upon. Educational experiences are co-created using a continuous conversation between guides and students. And this is revolutioniz

What can happen when three strangers from three different countries come together and listen to each other deeply? They learn to live well and become wiser.  In this episode, Raquel interviews Susanne Conrad, a learning consultant and online coach in Germany, Martin Farrell, an international facilitator and coach in England and Patricia Koster, a transformation facilitator in the Netherlands. Susanne, Martin, and Patricia met online when they joined Raquel to develop prototypes about how to integrate listening into education and training. One prototype that has been developed through this process is a program called  Live Well, Die Wise. This program emerged as Patricia, Susanne and Martin listened deeply to each other about topics of transitions in life.  They offer a program called Live Well, Die Wise because they want to share the gift of deep listening in an online environment about certain tipping points in an individual's life.  Enjoy their stories about how listening deeply has led to meaningful work t

Listening training can improve workplace performance, creating an environment where employees feel empowered and collaboration is fostered.   Dr. Guy Itzchakov is an Assistant Professor at the University of Haifa, Department of Human Services. He earned his Ph.D. from the Hebrew University of Jerusalem in 2017. He did research that draws on Carl Rogers's theory focusing on how attentive and non-judgmental listening impacts speakers' emotions and cognitions. His research has been published in Personality and Social Psychology Bulletin, European Journal of Work and Organizational Psychology, and the Journal of Experimental Social Psychology. In this episode, Guy shares current longitudinal research on listening training in organizations and its impact over time. He shares his insights on how listening helps teams connect, creating a bond while supporting their performance as employees, even in difficult conversations. Guy is looking for more organizations that would like to take part in his research on list

Listening is one skill that is hard to practice. It goes beyond hearing the person. Truly keeping quiet, having introspection within while connecting with the other person, nurturing that curiosity to wonder, and pondering the impact you make on another are key components. Rebecca Johns is a Personal and Professional Development Coach and Trainer. Her background includes 35 years of teaching in higher education, public education, consulting, facilitation, and coaching. She brings many gold nuggets full of wisdom and practicality that she has learned from her work with children and later in her profession with executives. In this episode, Rebecca shares stories about her experience helping leaders “go beyond the edge”. She uses their strengths to explore the greater potential of what’s possible as a leader. She touches on the importance of listening, being present, receptive and responsive as an intuitive leader to effectively make choices from a place of deeper inner knowing that can make a big difference in

Niels Van Quaquebeke is an organizational psychologist based in Hamburg, Germany. He is recognized as one of the Top100 German-speaking business scholars under 40 (Handelsblatt). He is the recipient of multiple awards for his teaching and frequently featured in public media. He has a book on the psychology of leadership (currently only in German).    Often leaders are in solution-finding mode and are frustrated at the lack of engagement and follow-through. During his research on leadership, over time he discovered, “Questions are just the spark. What is needed is listening afterwards.” Niels shares research and gives examples and tips from his executive training which give insight into the power of respectful inquiry, asking questions and listening. He also looks into the future of leadership in the digital era.     Enjoy listening in.    “We started to realize one of the simplest things. Questions are just the spark. What it is listening needed afterward. If you ask the question but don’t listen, you might a

  Are the leadership and listening skills needed in life or death situations that different than those needed for organizational agility and success? And what about leaving your legacy and having an impact beyond your immediate environment, often not really knowing the ripple effect our actions of created. Parker Frawley is a 24+ year combat veteran and decorated officer in the United States Army. During his career, he has lead soldiers in combat situations, flown Apache helicopters and has been a strategic advisor for very senior leaders in very challenging situations. He is currently an instructor at the Army War College in Carlisle, Pennsylvania and the Director of National Security Studies, where he is responsible for developing strategic leaders across the military branches Parker has led formations anywhere from 40 soldiers up to his last command position where he commanded a battalion task force in Afghanistan of about 870 soldiers and 62 aircraft. Along this leadership journey, he has also served in s

Can you imagine a job where all you have to do is listen? Corine Jansen has been Chief Listening Officer for different organizations in the Netherlands and this is what she did--she listened. She listened to customers, she listened to patients, she listened to doctors...she listened. And the value of listening even surprised management.  Corine Jansen is a Certified Listening Professional and Certified Practitioner of ECHO Listening Intelligence.  She is specialized in opening conversations with people who have a broad, non-directive invitation to speak. She is currently the founder and Chief Listening Officer of JoConnect, and the co-initiator of Nederland Luistert (Netherland Listens). In this episode, Corine shares her personal story about how listening for survival as a young person changed to listening for transformation in organizations. She also shares the value of listening to customer’s stories and organizations that can transform both their relationships with their customers or patients in the healt

Corine Jansen has been Chief Listening Officer for different organizations in the Netherlands and has experienced the value of listening. She says, "We often make the mistake that we think listening costs a lot of time. But listening is creating an encounter and that encounter is made in a few seconds." Corine Jansen is a Certified Listening Professional and Certified Practitioner of ECHO Listening Intelligence.  She is specialized in opening conversations with people who have a broad, non-directive invitation to speak. She is currently the founder and Chief Listening Officer of JoConnect, and the co-initiator of Nederland Luistert (Netherland Listens). This is part two of the interview. Corine shares very practical ideas on how leaders and doctors can listen with impact in just a short period of time. And even better, how there were lasting effects on business outcomes. If you haven't listened to part one yet, check it out and be inspired by Corine's personal story. She shares about how listening for surviva

Kathrin O’Sullivan is an experienced organization development consultant, facilitator, executive coach and speaker with twenty years of experience in the tech industry.  She is based in Silicon Valley and works internationally.  Kathrin believes that in service of creating a world where everyone can thrive, we need smart leaders who are curious, grounded, open, and passionate about what they do. In times where command and control approaches do more harm than good, effective leadership requires presence, deep listening, truth-telling, and compassionate, wise action. Despite the “always on” pressure of their daily reality, the most powerful and effective leaders cultivate time for silence and introspection in order to sharpen their intellect and access their intuition. This allows authentic and effective leadership which inspires everyone to give their best, even in times of uncertainty and constant change.  In this episode, Kathrin provides lots of insightful information on listening.  As she uncovers the dif

Oscar Trimboli is an experienced coach and mentor to senior executives. He has worked with executives at CEO and CFO level and with senior divisional and functional executives in a range of industries. He is the author of Deep Listening: Impact Beyond Words, a professional speaker and mentor, as well. This episode focuses on listening in organizations and to customers that lead to action beyond what we typically consider. How did Microsoft miss out because of not listening? And what can young professionals do so that they are heard by the upper management? And Oscar Trimboli's quest to create 100 million deep listeners by 2030. He gives great examples to inspire you to join this quest in unexpected ways.   “From a listening perspective, good leaders probably allocate about a third of their time... externally, Great leaders do about half of their time externally to listen to the marketplace.”    - Oscar Trimboli   Get your chance for an Exclusive Virtual Listening Party Join our Podcast Giveaway: Click Here to

Oscar Trimboli is an experienced coach and mentor to senior executives. He has worked with executives at CEO and CFO level and with senior divisional and functional executives in a range of industries. He is the author of Deep Listening: Impact Beyond Words, a professional speaker and mentor, as well. This episode focuses on listening in organizations and to customers that lead to action beyond what we typically consider. How did Microsoft miss out because of not listening? And what can young professionals do so that they are heard by the upper management? And Oscar Trimboli's quest to create 100 million deep listeners by 2030. He gives great examples to inspire you to join this quest in unexpected ways.   “From a listening perspective, good leaders probably allocate about a third of their time... externally, Great leaders do about half of their time externally to listen to the marketplace.”    - Oscar Trimboli   Get your chance for an Exclusive Virtual Listening Party Join our Podcast Giveaway: Click Here to

Your Listening SUPERPOWER podcast will help become a more impactful communicator by listening effectively and in surprising ways.   Join your host and listening catalyst Raquel Ark to be inspired by listening researchers and professionals as we share tips and stories on how to work smarter and feel better by growing our listening superpower together.   Your listening SUPERPOWER podcast is much more than listening. It’s practical knowledge and inspiration that you can use right away. If you’re the kind of person who wants to have a positive impact, have less communication challenges, get things done and make our world a better place, listen and follow the listening SUPERPOWER podcast.   Build your toolbox for your everyday interactions. Learning how to listen more effectively will help others listen to you better.   Improve work productivity and time management. Less misunderstandings. Break bad communication habits. Communicate effectively. Have more voice. Engage your team and influence stakeholders. Facilit