Slick Talk With Wil

Chris Deferio is an award winning coffee professional and coffee consultant with 22 years in the retail specialty coffee industry. He has seen great success in his career as a barista, trainer, cafe manager, operations manager, and playing a key role in the scaling and success of many independent coffee shops. In addition to being a 3 time international latte art champion and US Barista championship finalist, Chris has been able to help thousands of people through his in person speaking and training at trade shows, industry associations, and even outside of coffee in the world of craft beer and wine. This episode is sponsored by Hostfully, Jetstream, and NoiseAware! Use the cod SLICKTALK20 to get exclusive discounts! --------------------- Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network spon

Brooke Pfautz is a serial founder within short-term rentals and a second-time guest here on Slick Talk! In this week's episode, we wanted to cover a few things from the first episode on inventory growth hacks but also touch on the importance of the lifetime value a management contract brings your STR business while also showcasing how to actually calculate that value over some specific metrics. Another episode you don't want to miss! To hear the first episode, click here! This episode is brought to you by NoiseAware, Jetstream, and Safely! Learn more about your ad choices. Visit megaphone.fm/adchoices

Thank you so much for tuning in to this special episode. It is a bonus episode because, during my time here in Cancun, Mexico where I've been for the last month, my friends over at Breezeway hosted their second annual Elevate virtual conference. And it's been super exciting to see them put this together for the second year in a row. This whole episode is dedicated to the session called "How to Win and Influence Owners" and so you're going to hear Jeremy Gall, the founder of Breezeway jump right in after the intro plays. And then once he gets through the intros you're going to hear the great session that we had about owner acquisition, keeping owners, owner communication, you name it, super important stuff. Thank you to Breezeway for allowing me to do this and create this bonus episode! Learn more about your ad choices. Visit megaphone.fm/adchoices

Building a short-term rental management software from the ground up to me is an art! Vincent, Co-Founder of Uplisting, joins me to talk about the journey of building a software solution that grows with its users and allows the community of our industry to be hyper-involved and focused on the product that helps the everyday property manager. Uplisting Website Hospitality.FM This episode is brought to you by our friends at NoiseAware, Jetstream, and Operto! Mentioned in this episode: Rentals To Rescue - Ukraine Support We're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share this message within your network, we'd really appreciate it! www.rentalstorescue.com or our GoFundMe: https://www.gofundme.com/f/qpdb77-shortterm-rentals-for-ukrainian-refugees Also, if you know or you are doing somethin

After graduating from hotel school, Matt Welle knew he wanted to make a bigger impact in the hotel industry. Now, he is the CEO of Mews, a new-age and cloud-based property management system that is built out as one of the best in the industry. Matt and I sit down to talk about his journey and the story of Mews as they have been one of the most innovative tech companies in our industry. I knew I had to have Matt on the show after I interviewed Richard Valtr who is the Founder of Mews. To listen to Richard's episode (I highly recommend that you do, by the way.) click the link here to check it out. This episode is sponsored by NoiseAware & Operto! Learn more at Hospitality.FM Mentioned in this episode: Rentals To Rescue - Ukraine Support We're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share

​​Building a software business had always enticed Assaf. In their final semester of business school, he and Tim developed a business plan that would eventually launch TurnoverBnB, a premier tool for short-term rental hosts and cleaners to connect and automatically manage their vacation rental cleaning schedules. In this episode, we dive into the creation, the growing pains, and the thinking behind the brand of TurnoverBnB! This episode is brought to you by our partners at Jurny and Hostfully! We're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share this message within your network, we'd really appreciate it! www.rentalstorescue.com or our GoFundMe: https://www.gofundme.com/f/qpdb77-shortterm-rentals-for-ukrainian-refugees Also, if you know or you are doing something similar, please let us k

As a founder-focused podcast, I realize we can get too focused on titles, accomplishments, and attention that it distracts us from seeing people in a more human aspect. And yes, Dr. Jeffrey is a Founder, but hearing his words "You Don't Need A Fancy Title To Lead" really struck a cord. Enjoy this personal and open conversation he and I had about his story and journey in hospitality. Dr. Jeffrey O is an internationally renowned CEO, educator, leadership coach, and author. He has been described as one of the most famous people in the world of Hospitality and has been featured on the cover of several business and hospitality magazines. He currently serves as president of the International Hospitality Institute (IHI) where he oversees IHI's global operations. IHI is the organizer and sponsor of the annual Global Hospitality Summit (GHS). This episode is brought to you by Jurny & NoiseAware! Learn more about your ad choices. Visit megaphone.fm/adchoices

Neel Parekh is the CEO and Founder of MaidThis, one of the top-rated national cleaning franchises. MaidThis has been called "the franchise for millennials", given its fully remote model and new-age spin on an old-school cleaning industry. As he built his business to reach millions in revenue, Neel traveled for five years while managing a fully remote team — he is now on a mission to help others achieve the same. A renowned business expert, Neel mentors other entrepreneurs on the dos and don'ts of managing a company, essential tips for franchise operators, how to be a successful digital nomad, and much more. In this episode, I got to dive into Neel's story and discover his passion for entrepreneurship in our industry! This podcast episode is sponsored by our friends at Hostfully, Jetstream, and Operto! Learn more about your ad choices. Visit megaphone.fm/adchoices

This was an episode that I probably enjoyed recording more than most due to the fact I am in the Voice and Audio world all day, every day! David Berger was the first to conceive of, develop, and deliver a viable hotel voice assistant. His insight into the challenges and opportunities presented by voice assistants in hotels is unmatched. He is the Founder and CEO of Volara - the voice hub for the hospitality industry - which was recently acquired by Uniguest. Volara’s conversation management software and secure integrations hub turn the leading consumer smart speakers and natural language processing platforms into a hotel business tool. Volara is building voice interfaces for leading hotel technologies while providing hotels the software to manage conversations with their guests at scale. Volara is the Official and Exclusive Partner of Marriott for pilots of voice technologies. It is also developing voice-based solutions for leading brands like Viceroy, Melia, Two Roads, and more. Links: www.hospitality.fm V

Damian Sheridan and I sit down and talk about our trip to Miami as we planned for the Book Direct Show in October to be based in Miami! What better day to announce our venue than on #BookDirectDay itself?! Press Release: https://shorttermrentalz.com/news/bds-destinationaire-partner-2022/ Venue Page: https://bookdirect.show/venue/ Sign up for the event to get early bird tickets! https://bookdirect.show/venue/ This bonus episode is sponsored by Jetstream and Operto! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join me, Wil Slickers, this week as I sit down with Thibault Masson, Founder of Rental Scale Up, and dive into his story as he got started with vacation rentals and eventually joined Booking.com and now is running his business and team full time! Rental Scale Up is known for its great amount of content that dives into data behind big companies like Airbnb, VRBO, Sonder, and many others. At the end of the day, the mission and goal of Rental Scale-Up are that it's an online platform welcoming several short-term rental industry experts ready to share their proven, hands-on experience and to help property managers grow their business, by bringing them actionable tips that they can use in their daily life. This was a fun episode so make sure to check out all the content on Rental Scale-Up and tune in again next week! This episode is sponsored by my friends at Jurny & Safely! Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Turk is (in my mind) Mr. Miami! With a very successful career in hotels, food, and beverage, and creating amazing experiences, Steve sits down with me to go into his story of finding his passion in the industry and how that has turned into becoming a founder and industry leader with multiple adventures in the industry. Thank you to our sponsors for bringing these episodes to life! It was a pleasure to meet Steve and over 20 other industry leaders in hospitality at our happy hour event in Miami this last week! This episode is sponsored by Jurny & NoiseAware! Links to find Steve on every platform! Linkedin: https://www.linkedin.com/in/stevelturk/ Instagram: @stevelturk TikTok: @steveturk Clubhouse: @steveturk Facebook: facebook.com/stevelturk Learn more about your ad choices. Visit megaphone.fm/adchoices

"If these last two years have taught us anything is hoteliers are eternal optimists, and I love that about them." - Adam Harris, Co-Founder of Cloudbeds This quote was like music to my ears as I was going through the transcript of this episode. To add to it, hospitality as a whole industry is full of eternal optimists and people who truly are in it for the love and passion of people. In this episode, you're going to hear Adam and I talk about the early beginnings of Cloudbeds and the company it's become over the years and how they're helping the industry rethink some old ways of doing things after the last two years of COVID. Learn more about your ad choices. Visit megaphone.fm/adchoices

Every year, I look forward to the Industry Report that Hostfully publishes for all in the vacation rental industry! In the last two years, I have been able to contribute some thoughts to this report through my partnership with Hostfully! In this episode, David Jacoby (Co-Founder of Hostfully) and Fred Bassili (Marketing Manager) join me to cover the finds from 2020 & 2021 and how they will impact our 2022 moving forward! To download the report, use this link: https://reports.hostfully.com/2021-hospitality-report-wil-slickers Thank you to this episode's sponsors, Hostfully, Jetstream, and Operto! Learn more about your ad choices. Visit megaphone.fm/adchoices

Andreas and I were supposed to record an episode together back in early 2020 but never got the chance due to the pandemic. Now, we finally got the time to sit down and go into his story and the story behind the brand of Sextant Stays. I also had the pleasure to meet Brandy, COO of Sextant Stays, at the VRMA conference and covered a portion of her story and interaction with the brand from the beginning to help set the scene for this episode as well! Thank you to our sponsors at NoiseAware, Jetstream, and Operto! Learn more about Sextant Stays here and use my code SLICKTALK15 for 15% off of your stay with a Sextant property! Learn more about your ad choices. Visit megaphone.fm/adchoices

Wellengood President & CEO Glenn Malone co-founded the hotel management and development firm in 2002. As Executive, Malone plays an integral role in expanding the company’s long-term hotel development, operations, and ownership portfolio. He is one of the founding partners in AAA 4-Diamond hotel The Westin Memphis, which is one of Wellengood’s clients. Glenn grew up in humble beginnings and started his hotel career as a busboy and worked his way up to being a founder and hotel executive. Links: Website: https://www.wellengood.com LinkedIn: https://www.linkedin.com/company/wellengood/ Thank you to our Podcast Partners, Jurny & Safely for supporting episodes like this one! Learn more about your ad choices. Visit megaphone.fm/adchoices

The final bonus episode from the VRMA International Conference and this one is much needed for hosts and professional property managers! We all know that furniture and purchasing furniture for one property or multiple properties can be a real pain and Host GPO is helping operators standardize that process and save a few dollars along the way! Learn more about Host GPO and Jeff on LinkedIn and on their website! Shoutout to our show sponsors Jurny & NoiseAware for letting us bring these in-person episodes to life and on the airwaves! Learn more about your ad choices. Visit megaphone.fm/adchoices

Eric Moeller is the CEO and Co-Founder of Overnight Success with Jasper Ribbers and they focus on putting together Mastermind events and have other educational offerings within their company, one of which I attended! I was involved in their 90-day accelerator program called Legends X and it was a great program for me and my vacation rental business and would highly recommend checking it out if you're trying to scale a profitable and systemized vacation rental company! In this episode, you will hear Eric's story about getting into the industry, his challenges with the arbitrage management model, and shifting it to a traditional management model, launching their experiential hospitality brand called Freewyld which is a property with some tiny cabins in the destination and with big goals to set a new standard for their guests. Links/mentions in this episode: https://www.overnightsuccess.io/ Get Paid For Your Pad Podcast Hostfully: Use Code SLICKTALK20 Our Podcast is really proud to showcase our show sponsors a

Chris Adams and his international luxury hospitality consulting firm EAG are currently opening 100 hotels during Q3 and Q4 of this year, partnering with Marriott International to transform locations for The Ritz-Carlton, St. Regis, W, Westin, and Renaissance among others all over the world. He has worked on everything from the acclaimed Italian steakhouse Davio's in Atlanta to the Cosmopolitan in Las Vegas and is heavily involved in the continued evolution of Marriott's beverage program. Chris is a disruptor of the hospitality industry and has climbed the ladder from pool attendant at The Ritz-Carlton to transforming Ritz-Carltons. He also has a spirit in the works with rapper, G-Eazy. In our episode together, despite all of the amazing and fancy things listed above, it was never always like this for Chris. When he joined me on this episode, we uncovered the journey of his biggest failures, the pain and humility of starting all over again, and how he learned from everything to then accomplish real success tha

John is a short-term rental industry expert, with particular expertise in optimizing and customizing the technology stack, driving up revenue, and continually streamlining operations. Leveraging his experience in building, growing, and operating a successful short-term rental brand from the ground up, John constantly utilizes his own short-term rental business as a fertile testing ground to roll up his sleeves and dig in to experiment with new systems, technologies, and approaches. John is an architect by training. With a Doctorate in Building Physics from Harvard University, John was previously was an expert consultant in the environmental sustainability industry. The short-term rental industry is John’s second career and he is passionate about and is dedicated to helping professionalize the industry. In this episode of Slick Talk, we dive into his personal story of becoming an entrepreneur, his "why" behind it all, the challenges on regulations in Hawaii, and his new venture with AJL. Links: https://www.lin