Mentors To Executives Worldwide

Emotional Intelligence – Situational Awareness – Pain Point…..Have you been faced with any of these phrases yet? Apparently these are some of the management buzzwords for 2021. So naturally, Kim and Fulyana have a talk about these and others, what they mean and how they have heard them used, not just recently, but throughout their […]

Yes, as we record this COVID19 is still creating havoc in people’s lives all around the world. In spite of this, Fulyana has some heartening news about the positives for a new team leader in these challenging times. Her story is based on an actual situation. Have you taken on a team leader role recently? […]

This week, in the third part of our discussion with Rob Fahey, General Manager, Holiday Inn Express, Newcastle, Australia we explore what might be the permanent changes to the hospitality industry as it begins the recovery to business in the new normal after COVID19. How is your business recovering? Will you make permanent changes to […]

How would you manage a new handpicked team that has to be stood down indefinitely after 12 short months? How do you develop an organisational culture where everyone interacts with external customers? This week we continue our discussion with Rob Fahey, General Manager, Holiday Inn Express Newcastle (Australia) looking at the importance of the right […]

This week we begin a 3 part discussion with Rob Fahey, currently General Manager of the Holiday Inn Express in Newcastle, Australia. If you have a young team, have moved “up the ranks” yourself to a management role or have had to manage in the tumultuous times of 2020 in a service industry, you will […]

This week in the final part of our discussion with Paul Cuatrecasas, Kim and Fulyana hear about Paul’s book as well as what the future might hold for education of the next generation of executive managers. Paul’s book – (This is an Amazon link – we will receive a small commission if you purchase the […]

This week we continue our discussion with Paul Cuatrecasas looking at why actually making a decision is important and the value of entrepreneurial thinking for today’s organisations regardless of size.

This week Kim and Fulyana have a deep dive into the potential for disruption by information technology. Paul Cuatrecasas joins them from London for a 3 part series on exponential changes and disruptions to industries and what that means for senior executives and their organisations to survive and thrive. Part 1 covers some of the […]

Do you have a shelf full of books and seminar notes? Have you implemented any of the ideas that were included there? This week, inspired by a comment from a guest during our 200th episode, Kim and Fulyana choose different paths to implementation of ideas whether this is for you as an executive or with […]

Do you accept praise well? Does your team know how to accept praise personally as well as for the organisation? In this podcast, Kim and Fulyana share their experiences with giving and receiving praise. Do you practise “success sharing” and does it work?

Do you train your front line staff on the job? Do you know how your customers or clients perceive this? This week Kim and Fulyana look at some recent experiences from both a customer and manager viewpoint. Have you changed the way you train your staff in these days of remote working?

Do you have a workforce that interacts with customers? Have you experienced your service from the customer’s perspective? This week Kim and Fulyana look at recent examples and methods of determining what sort of experience your customers are having when they interact with your staff. Have you had bad service and not complained?

We continue with our tips from some of our guests of the past 5 years. This week we hear from Nick Gorman, Anna Mirzayan, Matthew Wenberg, Maura Sweeney and Jamie Wadley. If you haven’t yet listened to Part 1 with John Eddy, Josh and Krystle Hockley, Libby Pease, Geraldine King, Bishoy Tadros, Ken Wentworth, Trisca […]

It’s a milestone episode this week – number 200! To mark the occasion and to give you some special insights, we asked our guest executives that have shared their expertise over the last 5 years, to give their two most important tips for senior managers in 2020. The response was very gratifying – so much […]

This week marks episode 199 for Kim and Fulyana. We hear what the journey has been for them as well as what you, the listeners, have given as feedback to keep the momentum going. There is also a hint of the special episode to come for number 200 next week!

In this final part of our discussion with Josh Elledge, we explore what it means to be a leader, both personally and in a business sense during these changing times.

We continue our discussion with Josh Elledge, this week exploring the “ideal client” mindset as well as the importance of knowing your team. Josh shares his approach to ensuring both the team and clients are the right fit for one another.

This week Kim and Fulyana begin a three part discussion with Josh Elledge. In this podcast we hear what you need to think about when considering PR and Marketing in today’s business climate. The book Josh mentions is Marketing Rebellion: The Most Human Company Wins by Mark Schaefer

As we record this we are still in an era of remote working due to COVID19. How does that affect you when you are leaving an organisation? Whether it is for a promotion, retirement or redundancy, what will be different about this departure? Kim and Fulyana look at how you can manage both the emotions […]

This week Kim and Fulyana look at how your home office can affect your professional branding and image. With an increase in executives being home based during 2020, how do you maintain the right image for your clients, customers and staff?