Storyconnect The Podcast

The Kentucky Telecom Association is planning its 2017 Annual Meeting, set for May 24-26 in Lexington. Executive Director Tyler Campbell discusses the great lineup of sessions that will equip attendees with new ideas and legislative updates. Website: http://www.ktaoffice.org

Triangle Communications has made a series of "How-To" videos available to their customers along with some engaging mini-documentaries on their customers. https://www.youtube.com/channel/UCDqrRZWoWQpYAJgKsKI1ixQ Website: https://www.itstriangle.com/

Shelley Evink shares what Farmers and Federated are doing to engage with customers including Fiber Fridays and the Computer Commuter. She also discusses how her telcos got employees to try out smart home products in their own homes. Website: http://www.aciracoop.net/

West Wisconsin Telcom not only provides broadband service, but they can sell you the computer you need to get on the web. How do they do it? Randy Simpson of West Wisconsin also shares some lessons from the cooperative's community technology classes. Website: http://wwt.net/

After their presentation at the MTA conference, Chris and Jenna discussed the "fluff" known as cultural branding. Website: http://www.cooperative-networks.com/

Paul Bunyan Communications is certified to make warranty repairs for Apple products. How did they do it and how does it help? Guest Brian Bissonette and host Andy Johns also discuss online chat as a tool for customer service reps. Website: http://www.paulbunyan.net/contact.html

Paul Bunyan Communications decided to put a geographic spin on the name of it's gigabit product. The cooperative also operates popular webcams focused on the headwaters of the Mississippi River and iconic statues of Paul Bunyan and Babe the Blue Ox. Website: http://www.paulbunyan.net/ http://www.paulbunyan.net/weathernews/webcam/paulbabe.html http://www.paulbunyan.net/weathernews/webcam/headwaters/headwaters.html

Amy Harrelson shares her experience in spearheading a major remodel of Pineland's customer area, as well as crafting a mission statement and changing job titles. Website: http://pineland.net/

059 Opening A Retail Center: With Chuck Crabtree by StoryConnect

058 GigUP South Carolina: With Gina Shuler by StoryConnect

057 Mobile Device Repair: With Adam Sosa by StoryConnect

Are bundle customers willing to upgrade their internet services? NTCA–The Rural Broadband Association has published a report based on a national survey of rural and independent telecommunications companies, examining bundle price points, internet connection speeds and the number of TV channels offered across bundles. The report also reveals the extent to which different bundle offerings are meeting telco expectations. Our guest for this episode, Laura Withers, director of communications for NTCA, discusses details of the report and how telcos can purchase a copy. Website: http://www.ntca.org/estore

HTC, the nation's largest telephone cooperative, recently launched a glossy magazine and several features on their website. How will those help them reach their audiences? Website: http://www.htcinc.net/

When Golden West turned 100 years old, they used that as an opportunity to create unique events in many of the communities they serve. Website: https://goldenwest.com/Tour

Cliff Albertson shares the importance of rural telcos marketing their areas to remote workers. Website: http://www.badgercommunications.com/

You've built the network and gotten NTCA's Gig Certification. Now what? How do you leverage that? This episode also covers marketing to tourist areas and Website: http://www.norvado.com/

How does the "little phone company down the road" become a respected telecom provider? As CCT has learned, you do it by leveraging your Gig Certification. Website: www.cochranete

CTC runs the broadband service for Arrowhead Electric from 200 miles away. How do they make this long distance relationship work? Website: http://www.connectctc.com/

Is it a good idea to name your 20 Mbps service your "Slow" Package? According to ARPU, yes! Website: http://redrivercomm.com/internet/

How do you know your branding is ready for an update and how do you change it? Amanda Wood of Central Texas Telephone Cooperative shares her experience in making some big changes to the company's identity. Website: www.tdstelecom.com