Kainexus Continuous Improvement Podcast

Recording from Sept 14, 2021 Presented by Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation Jessica House, Founder at LightHouse Counselling and Wellness I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety. During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session. Karyn Ross Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaime

Preview of a free webinar coming up on Sept 14. Register: https://info.kainexus.com/continuous-improvement/how-to-create-psychological-safety-at-work-using-the-5cs/webinar/signup How to Create Psychological Safety at Work Using the 5Cs September 14 from 12:00 - 1:00 pm ET Presented by Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation Jessica House, Founder at LightHouse Counselling and Wellness I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety. During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you ca

Presented August 9, 2021 - Get slides and more here. Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC In this webinar, you will learn... Learn about all elements of the Wheel of Sustainability. Get real-life examples of implementation of the Wheel Understand how to develop Leadership Commitment to create and sustain a winning team experience Adam Lawrence Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results. Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.

Preview discussion about a webinar that will be presented on August 9th by Adam Lawrence, as part of the KaiNexus Continuous Improvement webinar series. Register: https://info.kainexus.com/continuous-improvement/the-wheel-of-sustainability/webinar/signup August 9 from 1:00 - 2:00 pm ET Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC In this webinar, you will learn... Learn about all elements of the Wheel of Sustainability. Get real-life examples of implementation of the Wheel Understand how to develop Leadership Commitment to create and sustain a winning team experience Adam Lawrence Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results. Married to his wonderful wife, Peggy, for 30 years, t

Webinar Recording -- Get video and more Motivational Interviewing: The Key to Effective Conversations About Change July 28 from 1:00 - 2:00 pm ET Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement

Preview of a webinar coming up on July 28, register here. Motivational Interviewing: The Key to Effective Conversations About Change July 28 from 1:00 - 2:00 pm ET Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change About the Presenter: Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cro

In this episode, Chris Burnham (listen to his recent episode) acts as host and talks to usual host Mark Graban. Chris is eminently qualified to play host, as host of the long-running Lean Leadership Podcast. As one of the newest KaiNexus employees (or KaiNexians), Chris asks Mark about reaching the 10-year anniversary (or KaiNexiversary) of his affiliation with the company. Mark talks about how his role and relationship has evolved and shares some stories about how KaiNexus has continued to grow and evolve -- with more exciting things to come in the next decade!!! Mark's blog post about his 10 years The VacciNexus project KaiNexus Webinars KaiNexus Results

One of our newest KaiNexians is Chris Burnham. You might know him from his Lean Leadership Podcast. If not, check that out... he's again producing new episodes, and it's great listening. Chris has been a KaiNexus customer, he has lots of Lean experience, and he's a great fit to work with our customers and prospects as a Senior Lean Strategy Director. In this episode, Mark Graban asks Chris about his background, why he joined, and what he'll be doing -- how he's creating and shaping this new role. As a teaser, Chris starts to ask Mark why HE joined 10 years ago, but that will be in our next episode. And here is the blog post he wrote: https://blog.kainexus.com/why-i-joined-kainexus-and-what-do-i-do-chris-burnham

Webinar Presented by Dr. John Kenagy The Objective: Scientifically develop leaders at all levels to deliver exactly what patients and/or customers need at continually lower cost – low risk, high reward, fast. Kata Learning Objectives – Know why and how: 1. Conventional, data-driven leadership and management systems, projects, consultants, and technologies fail in complex, dynamic, unpredictable work. 2. Adaptive Design (AD) Kata improves standardized work in real-time. 3. AD Kata Leaders use the Scientific Method to improve at all levels: frontline to C-Suite 4. The people on AD Kata Teams discover, adapt, and improve as part of their daily work 5. AD Kata Leaders continuously replicate and scale results, success, trust, and optimism appropriate to their level and without waste of any resource (c) 2021, John W. Kenagy, MD. Adaptive Design and Ideal Patient Care are registered trademarks of John Kenagy About Dr. John Kenagy Dr. Kenagy knows healthcare as a vascular surgeon, executive, academic researcher, a

Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. We'll do more of these interviews in the future, not waiting until next year (let's make every month "customer month"). Our guest for this episode is Eric Mellert, the Manager, Process Improvement Team at Christian Care Ministry. As it says on their website, Ii 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves more than 400,000 members, and more than $2.6 billion dollars in medical bills have been shared and discounted. Topics and questions: Tell us a little bit about Christian Care Ministry and Medi-Share How did you get introduced to Process Improvement? Why do you not like the word "expert"? What’s your approach to PI there… how do you train people, how do you conduct improvement work?

Today, we have another guest on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. Our guest is Cliona Archambeault, the Director of Process Improvement at one of our customers, UMass Memorial Health. Topics and questions: In building a culture of improvement, what’s the explanation and expectation for new caregivers? Example of small improvements? Manager and leadership role? Impact of Covid on your improvement work? Using KaiNexus for idea system - 'Innovation Station" Why a phased approach to roll out? Tabulating stats and results numbers? 90,000 ideas — putting the old ones into KaiNexus

Today's guests are both part of the Process Excellence department at one of our customers, Memorial Health System in Marietta, Ohio. They are Lynn Howell and Mary Huck, both of whom have clinical backgrounds, but now help their colleagues throughout the system improve with Lean and other methods. Topics and questions: Tell us about the label of “process excellence” and what that means to the system? Shifting from being doers to helpers and coaches What's the role of a Continuous Improvement (C.I.) specialist? Why is starting with observation so important? How and why did you shift your team’s focus from facilitating projects to coaching others on their improvement work? What’s your belt training and certification process like, including the levels? Are there goals for who to train and certify? What's next for you and the system?

From May 20 -- See the video version Presented by Robert Pitney, Process Improvement Engagement - System Co-Owner at UMass Memorial Health Care Jon Brown, Continuous Improvement Manager at Crosby's Moderated by Mark Graban, Senior Advisor, KaiNexus KaiNexus has such an interesting and diverse customer base, and this Customer Month webinar certainly highlights that! Join us to hear two leaders share about their continuous improvement practices, how the pandemic has impacted them, and how KaiNexus is a big part of their approach and success. Crosby's: While molasses continues to be the mainstay of the business, Crosby’s has an ever-expanding line of dry-sugar-based products and syrups, with distribution in Canada, the New England States, and other international locations. UMass Memorial Health: The largest health care system in Central Massachusetts offering the region’s most sophisticated medical technology & support services. LINKS discussed during the session: Our published customer impact numbers…. &

A webinar presented on May 18, 2021 Presented by Dr. Joy Dobson, Senior Physician Consultant at 3sHealth in Saskatchewan, Canada See slides or video: https://www.kainexus.com/continuous-improvement/innovative-patient-first-vaccination-clinic-design/webinar/thanks Learning Objectives: Become familiar with a “care comes to the client” concept as applied in Canadian vaccination clinics Use lean concepts embedded in a “Patient First” model to improve value in clinics of any size We know there will be many innovative practices shared that will have application possibilities across borders and outside of vaccination work and settings.  The Q&A section included discussion of: Having just one month to prepare for vaccination How does their long-standing "idea process" work? About the U-cell: How does it address 30 minute observation vs 15? What are the causes of the variation in cycle times? Pre-filled syringes were a big part of that, other factors Do you start the day by filling up the pod o

This is a preview of a webinar that will be presented on May 18th... Learn more and register: https://info.kainexus.com/continuous-improvement/innovative-patient-first-vaccination-clinic-design/webinar/signup An Innovative “Patient First” Vaccination Clinic Design May 18 from 1:00 - 2:00 pm ET Presented by Dr. Joy Dobson, Senior Physician Consultant at 3sHealth in Saskatchewan, Canada Learning Objectives: Become familiar with a “care comes to the client” concept as applied in Canadian vaccination clinics Use lean concepts embedded in a “Patient First” model to improve value in clinics of any size We know there will be many innovative practices shared that will have application possibilities across borders and outside of vaccination work and settings. We hope you can join us! Dr. Joy Dobson Joy is a former anesthesiologist and critical care physician who now restricts her practice to health system care. She has held a variety of leadership roles and been part of a large-scale lean transformation in Saskatc

Welcome to one of our newest KaiNexians, Morgan Wright!  You can also read a blog post she wrote about joining the company, just a month ago now. Morgan is Customer Marketing Manager at KaiNexus. Welcome to the team!!!

Additional Q&A time with Evan Graczyk and Bob Bell from Woodfin.   How do you ensure leaders don't focus solely on bottom-line savings?  How do you use the system to escalate problems that cannot be solved within the team itself?  How do we know what is the "best" solution?? At point do you just have to test some things and see?  Have you had issues with frontline staff coming up with ideas to solve a problem but management not agreeing with the idea so it does not move forward? If so, do you have any system in place to adress this issue?   Note: OFI = Opportunity For Improvement

Presented by Evan Graczyk and Bob Bell   See and download slides: https://www.kainexus.com/continuous-improvement/the-value-of-small-improvements/webinar/thanks In this webinar, you will learn about: Developing a Continuous Improvement Culture Why small ideas are important How rigid should the improvement structure be? How to evolve this culture based on internal and external input Managing a Continuous Improvement Culture Challenges in a complex organizational structure Unique challenges in construction About the Presenters: Evan Graczyk Continuous Improvement Manager, Woodfin Heating & Oil Evan has a bachelor's degree in Industrial Engineering from Clemson University, along with a Lean Six Sigma Green Belt certification from Clemson. Previous roles include being a Lean Process Engineer at Schaeffler Group and a Lean Manufacturing Engineer at BorgWarner. Bob Bell Financial Planning and Analysis, Woodfin Bob has a BBA in Marketing from the University of Georgia, a PBC in Information Tech

For the presentation audio, see the previous episode...

The Q&A will be in the next episode Slides and more: https://info.kainexus.com/improvement-disciplines/kata/kata-in-the-community/webinar/signup-0 Presented by Deondra Wardelle President & CEO, "Kata Geek" The webinar will cover: 1) Introduction to Kata – define Kata and explain the Improvement Kata steps and include industry-examples of Kata in practice. This session of the webinar will be designed for people who are curious about Kata, just started their Kata journey, and/or may have been 1st-time attendees at the recent KataCon from Lean Frontiers. 2) Kata Community – share Coaching Kata best practices, tips, and tricks I’ve picked up from other Kata Geeks. 3) Kata in the Community – provide examples of how the Improvement Kata can be used for non-manufacturing processes. Deondra R. Wardelle is a visionary leader, problem solver, organizer, motivational speaker, and owner of On To the Next One Consulting, LLC. Her specialty is empowering and developing individuals and groups toward achieving the