Kainexus Continuous Improvement Podcast

Webinar presented by Harry Kenworthy of QPIC, hosted by Mark Graban and KaiNexus on September 13, 2016. Ten Commandments for Lean in Government (and Beyond) In this webinar, you will learn: - The top 10 commandments for creating a Lean culture - The benefits of creating Dynamic Daily Data Collection for greater employee engagement - The only 3 things Lean leaders truly need to do - The "True North" principles in a Thinking People System (TPS) - How to start a Lean organizational journey About the Presenter: Harry Kenworthy is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC). He worked with Dr. W. Edwards Deming in 1983-85 on a series of seminars, and has spoken at over 90 conferences on Quality, Productivity, Lean, and Six Sigma. He has been published several magazines including Quality Progress, Purchasing, and Government Finance Review. Harry also had working relationships with Dr. Joseph Juran and Dorian Shainin. He was one of the first practitioners to apply Lea

A Q&A to follow up the webinar presented by our guest Sam MacPherson on 8/23/16. That webinar audio is in episode #46 or you can find the webinar in our on-demand section on kainexus.com.

Webinar presented by Sam MacPherson on The Art and Science Behind Successful Lean Transformations

For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost How did a salesperson losing a sale remind Mark Graban of problems with using sticky notes to track employee ideas in the workplace?

In episode #9 of our series, Greg & Mark talk answer questions such as: - You're busy guys, where was your last vacation? - What book have you most recently read? - What key company culture promotes continuous improvement? - What's one element? - For more than 10 years, our full time OE group has followed a ground up approach. A combination of the competitive climate in our industry and some recent success we've had with rapid kaizen have helped senior leaders see that they need Lean education so they can be active lean leaders. What do you recommend we do (and avoid doing) to train them well? - I was wondering if you, Dr. Jacobson, or Mark Graban could expand on your comment “health care is a decade or more behind many other high-risk industries in its attention to ensuring basic safety.” Some say -- Medical errors now third leading cause of death in United States... possibly 251,454 per year. Has any other high risk industry ever had a fraction of that many deaths? I understand that this numbe

See https://blog.kainexus.com/continuous-improvement/a-call-for-a-fundamental-change-to-our-medical-culture

Presented by Mark Graban on July 27, 2016 from 1:00 - 2:00 pm EDT In this webinar, you will learn: How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus The iterative PDSA-based cycles of this management approach Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress

Read by Jeff Roussel, VP of Sales: If you are striving to become a Lean organization, waste elimination is probably near the top of your list. In fact, Lean practitioners have identified very specific types of waste, known collectively as the 8 Wastes of Lean. Certain types of waste are really easy to spot and fix, while others can remain unnoticed. We thought it might be helpful to share some practical examples of how each type of waste occurs in business and in the larger world.

A KaiNexus Webinar by Mark Jaben, MD. Hosted by Mark Graban on June 28, 2016. The Science Behind Resistance to Change: What the Research Says & How it Helps You June 28 from 1:00 - 2:00 pm EDT In this webinar, you will learn: How people form opinions about the validity of continuous improvement The neuroscience behind why it's so hard to change minds Why simply getting "buy-in" doesn't always work What you need to do to sway opinions, increase engagement, and spread improvement About the Host: Dr. Mark Jaban is an Emergency Physician with over 25 years of clinical experience. His initial immersion into Lean came in 2008 when he had the opportunity to test Lean methodology while leading implementation efforts at a hospital in New Zealand. Observing successes and struggles as he continued to observe these concepts led Mark to delve further into why this stuff works. Mark has written extensively about what it really takes to engage people in change efforts and has presented internationally on these

A discussion between Mark Graban, Dr. Greg Jacobson, and Jeff Roussel from KaiNexus, sharing reflections on the recent Lean Healthcare Transformation Summit in Florida.

In episode #8 of our series, Greg Jacobson, MD & Mark Graban talk about topics including: - Who were you rooting for in the NBA Finals? (fun topic to get started) - What are the ultimate challenges to have a successful Lean Journey? - How is the deployment approach different for a transformational change vs incremental change? - To influence change in a hierarchical organization like government, where in the org chart should the continuous improvement team sit? - What is the best means of assessing employee engagement levels in organizations? - if your department is spending 90% of its time "keeping the lights on", how do you start a continuous improvement culture so that you can reduce it to less than 80% - What is the most effective way to implement a daily lean management system? - Does Lean drive supply chain excellence?

My friend and fellow blogger Katie Anderson had a chance to actually visit the gemba at Toyota Memorial Hospital. See her blog post that’s part of her series: Japan Gemba Visit: Toyota Memorial Hospital – Part 4: Set challenging goals & engage patients and staff in continuous improvement.

In episode #7 of our series, Greg & Mark talk about: - Lean and Kaizen in manufacturing vs other settings, such as retail and healthcare - How to help leaders change their behaviors and managerial approaches when it's out of sync with Lean? - How does pointing fingers and blaming affect morale? - What's the role of Change Management? See more webinars at http://www.kainexus.com/webinars

Presented by Karen Skinner & David Skinner, Hosted by KaiNexus & Mark Graban on May 17, 2016 Learn more at http://www.kainexus.com/webinars In this webinar, you will learn: Trends in service delivery innovation for professional service firms How Lean can support critical innovations in pricing, project management, and knowledge management How a culture of continuous improvement can support innovation Where to start and how to avoid typical pitfalls Join us as we talk to Karen Dunn Skinner and David Skinner of Gimbal about how they’re using LeanLegal™ to create a foundation for performance excellence in law firms and legal departments. Using the legal industry as a case study, we’ll discuss how you can use Lean to create a strong base for change. We’ll talk about some of the problems Gimbal’s clients have encountered implementing Lean and process improvement, and conclude with a discussion of some of the possible ways forward for organizations embarking on a Lean initiative.

In this webinar, you will learn: The value of a "behavior based," rather than "tools based," management system The ideal Lean behaviors that drive sustainable results How to find balance between enterprise alignment, continuous improvement, and cultural enablement - and the Lean behaviors that drive all three How to develop scientific thinking through the Toyota Kata approach, and how this leads to the ideal behaviors How the KaiNexus platform supports this management system through strategy deployment, virtual huddle boards, and Kata

In episode #6 of our series, Greg & I talk about: - Pitfalls in continuous improvement efforts - Finding the balance of flow efficiency and resource efficiency - The role of leaders in creating a culture of improvement - Lean and ergonomics - Managing lots of improvement ideas - Searching for jobs using Lean principles

- Some of the defining characteristics of successful Lean leaders - Three basic assumptions that differentiate Lean CEOs and leaders - Pivotal moments for Lean leaders and their organizations In this webinar, author, speaker, and consultant Jacob Stoller will dive into the three basic assumptions about information process, and people that differentiate top lean leaders from conventional business leaders. Join us as Jacob highlights pivotal moments where influential leaders changed the history of their companies.

In part 5 of our series, Greg & I talk about: - getting technical people involved in Lean - engaging associates in problem solving - coaching - leaders and huddle boards - data vs story telling - translating improvement into dollars and results - lessons learned about starting a blog or starting a company See our playlist "Ask Us Anything" for the entire series.

From a podcast on February 16, 2016 with Mark Graban & Greg Jacobson How To Get Buy-In For Improvement In this webinar, you will learn: Reasons why people don’t “buy in” to change How leaders can better understand the causes of that apparent resistance to change Strategies that can be used to increase buy-in for staff, managers, and executives. People often complain that their employees (or their leaders) aren’t “buying in” to an improvement methodology. Or, specific improvement ideas languish because somebody doesn’t “buy in.” In this webinar, Greg and Mark will explore the issue of buy-in. What are some common reasons for a “lack of buy-in?” Is it accurate to think about “buying” and “selling” ideas in the workplace? What are some strategies and tactics to increase the acceptance of and participation in specific changes and broader initiatives like Lean and continuous improvement?

Yes, Lean can help improve both efficiency and quality. At least he got that right, instead of incorrectly saying that Lean is only about efficiency or productivity or cost. But, the error is in not thinking that Lean and the Toyota Production System are not also methods for continuous improvement and innovation. We have many KaiNexus customers who demonstrate daily how creative and innovative they are with Lean and Kaizen methods. We can probably learn something from Google, but we shouldn't miss or ignore what Toyota can teach us about innovation and improvement.