Coaching For Leaders

Marshall Goldsmith: Triggers Marshall says that a key factor is the environment around us in whether or not we are successful. Environmental triggers constantly take us off track. “A trigger is any stimulus that influences our behavior.” -Marshall Goldsmith Trigger —> Impulse —> Behavior Marshall says we have the chance to have a second of awareness on how we behave after the impulse. “Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” -Viktor Frankl Marshall says that the biggest problem with successful people is they’ve gotten very used to winning. Marshall recalled five questions that Peter Drucker said we should all ask ourselves: What’s my mission? Who’s the customer? What does the customer consider value? What’s the goal? What’s the plan? If you want a copy of the article that Marshall mentioned, Leadership is a contact sport, send him an email to marshall@marshallgoldsmith.com Marshall’s

Susan Gerke Go Team Resources Susan was last appeared on three prior shows: 21: Your Strengths and Blind Spots 138: The Four Unique Types of Teams 139: How To Maximize Team Performance On a true team, the work is all integrated. Don’t create guidelines yourself and give them to the team. A starting point for how to create team guidelines is what did not work well on a previous team. “The dialogue that happens while team guidelines are being created is almost the highest value thing that happens.” -Susan Gerke It’s important to have everyone present at a team meeting. Creating operating guidelines is really foundational work for a team. If you don’t do these kinds of things for your team, where do you go when you’re struggling? How to keep it visible: Don’t go past 8 guidelines for a team Have a team rate themselves on each item immediately Assess the same number a regular meetings (monthly and then quarterly) Make changes along the way, but use a structured process Disagreement is

Tom Henschel Host, The Look & Sound of Leadership podcast and Executive Coach, Essential Communications When it’s a development issue (or a way of thinking) it’s coaching that’s most helpful. Tom says that coaching needs good goals, or at least one single goal over time. Think about the goal as if it were on video — how do you want the end result to look? “Coaching? It’s not about you.” -Tom Henschel “The coaching process is helping someone understand, from their own point of view, why it would be in their benefit.” -Tom Henschel Tom shared two stories from his teenage daughter Julia that helps him with coaching. Food for thought: Do people see coaching as part of their jobs? Do they have time for it? To improve your coaching skills: Let them go first. Use open ended questions, such as, “What does that sound like to you?” Earn the right to give advice. Tom last appeared on these two episodes: 107: Three Steps To Soliciting Feedback with Tom Henschel 164: How to Handle a Boss Who’s a Jerk with

James Whittaker Author, The Art of Stage Presence* “The audience will relate to your concept that you’re talking about much more than details.” -James Whittaker You are there for the audience, not you. “You are speaking for the audience, not to the audience.” -James Whittaker Have the first sentence completely committed to memory. During the first 99 seconds, do one of these four things: Inspire Intrigue Interest Inform Spend as much time on the opening as on the rest of the presentation. Seek out small stages to practice on (your 1:1 with a manager, team meetings, etc.) Give your attention to the people taking notes and nodding their heads and engaged with what you are saying. Feedback Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback The next Q&A show is episode 191 on the topic of books Resources for leaders: http://coachingforleaders.com/resources Please join my weekly leadership guide. The leadership guide is delivered to your inbox each Wedne

Bonni Stachowiak TeachinginHigherEd.com Question from Jignesh I have been on a leadership course in 2012. Through the Myers Briggs Test, I have learned about my personality type and have received feedback/comparison on world's most famous leaders. I also recently read Simon Sinek's book - Start With Why. My assessment about myself has been that I am an introvert. I love working on my own. I realize that Leaders need to challenge their own comfort-zone and for me this would be to try communicating my ideas and practicing my leadership skill by interacting with others. Knowing the fact that I am introvert. I am not sure how to strike a conversation and to get maximum out of my one-on-one meeting with my stranger LinkedIn industry colleagues. I will really appreciate receiving some advice or ideas on how to strike impactful conversations. Teaching in Higher Ed episode 38: Steve Wheeler Talks Learning with ‘E’s Carnegie Coach 23: How to Strike Up a Conversation - Part 1 Carnegie Coach 23: How to Strike Up a

Jeff Spencer, D.C. DrJeffSpencer.com Jeff noticed that the people who should have won didn’t often win. “The single most important factor is how people perform in pivotal moments.” -Jeff Spencer “Do you have the readiness for the 3-5 pivotal moments that occur each year that will make or break your career or your life that year?” -Jeff Spencer “There’s a lot of people who have will and talent that don’t go anywhere.” -Jeff Spencer “You cannot think your way fast enough to be able to perform with ideal timing. Ideal timing and ideal responses are the direct product of your level of preparation.” -Jeff Spencer “Most people concentrate on all the things that can go wrong rather than the 1-2 things that have to go right.” -Jeff Spencer “The natural tendency is to want to be the best at whatever you’re doing. I don’t know if that’s really the best strategy. I think the place that you really start is creating your legacy.” -Jeff Spencer “Our judgements don’t help us and they don’t give us a free pass about

Kevin Pho, M.D. (Twitter) (Facebook) Author, Establishing, Managing, and Protecting Your Online Reputation Social media is not a passing fad, but many people perceive it as such since the media tends to focus problem situations. “Today, getting published and getting people to read your thoughts and read your articles is no more than a click of a button.” -Kevin Pho “If you have a strong social media presence, you are many steps ahead of your competition in defining yourself online.” -Kevin Pho “If you aren’t proactive in establishing your online reputation, other sites, such as rating sites, are going to create content about you.” Three steps to creating your identify online from Kevin’s book: Curate Connect Make a difference “Using social media to follow experts in your industry is a tremendous way to learn.” -Kevin Pho A strong social media presence can marginalize the rating sites. Set up a Google alert to monitor mentions of yourself online. Dave mentioned at the end of the show a previous e

David Allen: Getting Things Done The Getting Things Done steps: Capture—collect what has your attention Clarify—process what it means Organize—put it where it belongs Reflect—review frequently Engage—simply do. The methodology has not changed in the revision of the book, but what has changed is the number of people who need it. If what’s most on your mind right now is thinking about what should be on your mind, then it’s time to spend more time clarifying what is most important. “Not only do you need to spend time thinking, you need to spend time not thinking – absolutely daydreaming.” -David Allen Your biggest job is to define what your work is. “The big secret about Getting Things Done is it’s not really about getting things done. It’s about creating appropriate engagement with your life.” -David Allen “The people most attracted to what we teach, the GTD methodology, are the people who need it least.” David recommended The War of Art* by Steven Pressfield One of the best habits you can

Tim Stringer Technically Simple and Learn OmniFocus Connect in Person to Strengthen Relationships Tim mentioned the podcast Home Work, a show for people who work at home Dave’s team at Dale Carnegie meets once a month for half a day Tim mentioned his co-working space, HiVE Vancouver Make Intentionally Richer Connections Move your level of communication up a level When possible, seek out the opportunity to connect by video We both recommend Zoom for video conferencing Ways to Stay Connected Participate in a mastermind group Attend a class that utilizes video-conferencing Social Media Tim and Dave both utilize Twitter and follow a limited number of people Ask the second question when interaction online, especially with a first connection Resources Sign-up for a free account with Zoom Tim has an affiliate relationship with Zoom. If your needs require a Zoom Pro account, utilize this link. Tim offers courses on Holistic Productivity that utilize many of the principles and tec

Ron Friedman: The Best Place to Work Interviews are not the most effective way to select people, but if you need to do it: Standardize your questions Ask behavioral questions “What underlies a great place to work isn’t access to perks, but rather experiences that are psychologically fulfilling.” -Ron Freidman Three needs that we have to feel good at work: Being good at the work we are doing and able to grow our competence Being connected to the people around us Autonomy and choice in how we approach our work “The impact of money on job satisfaction is incredibly small.” -Ron Freidman Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Dave Stachowiak: Coaching for Leaders In the book Getting Things Done*, past guest David Allen first popularized the practice of a weekly review. In this episode, I share my own process for the weekly review, so that you can incorporate the actions that best work for you. Key Points 1. Block Time I complete my weekly review either Sunday evening or early Monday morning. Pick a time that will work consistently in your schedule. 2. Record What Worked I don’t have an issue remembering what didn’t work, so I discipline myself to write down what did work last week. That way, I recognize strengths. 3. Review Goals I do a full read of the annual goals I created at the beginning of the year, so I know where I am headed. 4. Determine Next Actions I decide the next action for each annual goal to advance me closer. 5. Flag 3-5 Actions I pick the 3-5 actions (fewer is better) than I will commit to complete this week. I leave the rest of them for another week. 6. Remove Flags from Last Week If there are still flagged

Marc Mawhinney: Natural Born Coaches “Coaches are important because they are a second pair of eyes for your business.” -Marc Mawhinney Mark and I discussed my recent article on What to Know When Hiring a Coach. In addition to the recommendation to check out Marc's show, I made three recommendations of coaches I recommend at the end of the episode, all of which are past guests: Tom Henschel, Essential Communications Bill Bliss, Bliss & Associates, Inc. Tim Stringer, Technically Simple Feedback Join the conversation: http://coachingforleaders.com/179 Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback Next Q&A show: episode 182 on presentation skills (Also see episodes 47-59 of Carnegie Coach) Thank you to the following people who joined the weekly leadership guide this past week: Erin Griffin, Kristian Bruins, Jason Jagai, Theresa Cassino, Theresa Phung, Cindy Fan, Darci Heroy, Benita Deregla, J Bretz, Chuck Barker, Julie Knoble, and Thomas Comer

Mark Sieverkropp walks through six steps that will help all of us start a conversation with anyone, anywhere. Mark Sieverkropp Author, How to Start a Conversation With Anyone Mark and I were both featured by Forbes as 25 Professional Networking Experts to Watch in 2015 1. First Impressions last the longest John Corcoran spoke in episode 169 on what we can do to recover from a bad first impression 2. Practice the type of listening that makes a difference “...if you aspire to be a good conversationalist, be an attentive listener. To be interesting, be interested. Ask questions that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments.” -Dale Carnegie 3. Understand who people are by how they act 4. People like others who share their same interests 5. Do not hold your listener hostage 6. Remembering the conversation is crucial to growing the relationship Finally, follow-up by building upon your initial conversation and showing interest Learn more about

You’ve been in the job for awhile. You’re maybe not feeling that same sense of motivation or fulfillment that you once did. How do you know when to move on? In this episode, five indicators that will help you answer that question. 1. When it’s beyond a bad day, week, or month. “Being a professional is doing the things you love to do, on the days you don’t feel like doing them.” -Julius Erving 2. When its not fulfilling anymore to solve problems. I mentioned Michael Hyatt's appearance on episode #40. “Great marketing only makes a bad product fail faster.” -David Ogilvy Every organization has the well-connected people who are marketing a bad “product” or at least a mediocre one. Are you solving problems, or are you window dressing? 3. When you’re living in Groundhog Day. You can become the cynic who says, “This is the way we do things around here.” 4. When you think the same way today that you did a year ago. You should, on occasion, be able to look back on a decision you made in the pas

Workplace bullying is real for trailblazers. Col. Jill Morgenthaler had the courage to take command and shares leadership lessons for other trailblazers. Col. Jill Morgenthaler, USA, Ret. Author, The Courage to Take Command: Leadership Lessons from a Military Trailblazer* How a female US Army colonel tamed the males-only Egyptian Army “I’m not going to change the culture, but I can adjust the behavior.” -Jill Morgenthaler Sometimes bullies don’t know they’re bullies. Ensure that we don’t become the bullies ourselves. Aggressiveness vs. assertiveness. When people starting to show disrespect, he would stop it immediately. Hang back and watch when moving into a new situation. Ask people how they want to be rewarded. Never ask anyone something that you’re not willing to do. Feedback Join the conversation: http://coachingforleaders.com/172 Comments, questions, or feedback for future Q&A shows: http://coachingforleaders.com/feedback Next Q&A show is episode #174 on resources for leaders Thank you

Allison Clarke: What Will They Say? Allison Clarke attended 30 funerals in 60 days with the intention to discover how to live without regret. She captured her discovered in the book What Will They Say? and shared her key findings during this conversation. Key Points 1. Listen and lead others to their own answers. 2. Remember the value of face-to-face communication. 3. Do something unique and special for someone. 4. Make time for important people in your life. 5. Bring your courage to the forefront. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

How much do you know about employment law? If you’re a leader in an organization, having a base knowledge about how to limit your liability is prudent. Today, three current hot spots in employment law and what you need to know. Laura Schiesl Partner, Molever Conelly PLLC 1. Social media One general best practice is to have a social media policy if you don’t already have one. Social media guidelines from the National Labor Relations board (see pages 22-24) 2. Employment classification Independent contractor vs. employees United States Department of Labor 6-factor economic realities test United States Department of Labor on independent contractors Internal Revenue Service Section 530 relief requirements California Department of Industrial Relations on worker misclassification 3. Wages and hours United States Department of Labor Overtime Pay Requirements of the FLSA Connect with Laura Schiesl on LinkedIn Dave recommended the book Law 101* by Jay Feinman and The Legal Seagull podcast by Neer Lern

If you work with or work in different cultures, Nathan Czubaj, author of Emails from Mumbai*, will inspire your attitude about what matters most. Nathan Czubaj Author, Emails from Mumbai* Senior Vice President, Dale Carnegie of Southern Los Angeles I wanted go somewhere that would really be different…that I could learn most about the world and most about myself. Preparation Talking to people is most helpful. Pick up some of the language, at least the greetings and please/thank you. Give yourself time for the mental preparation. “I’m never going to find the things that I’m used to. I need to get used to the things that I can have.” -Nathan Czubaj “I didn’t need all the things that I thought I needed. My definition of wants and needs changed radically.” -Nathan Czubaj Obstacles Some of the obstacles are how people do business that you would never expect. It was hard to impose my way of doing things and our Western way. People don’t always trust Westerners. What you’ve been successful with back h

The working world is very different than it was a generation ago, and all of us must adapt to be successful. Today, how promote yourself (and others) through intrapreneurship with Dan Schwabel, author of the New York Times bestseller Promote Yourself*. Dan Schawbel Author, Promote Yourself: The New Rules For Career Success* Author, Me 2.0: 4 Steps to Building Your Future* “Smart companies create a good internal culture, and then it becomes really easy for them to communicate to the outside world.” -Dan Schwabel Practical Action or Advice Bring reverse mentoring into your next mentorship conversation or program Ensure that senior leaders are engaged with you next initiative before proceeding   Thank you for supporting the Carnegie Coach podcast, a sister show to Coaching for Leaders A new, daily show hosted by Dave Stachowiak One principle each day from Dale Carnegie's library The show will air Tuesday, Wednesday, Thursday, and Friday. Less than 10 minutes per show! Nothing is changing w

None of us can be great at everything and neither are our organizations. On today’s show, three key elements to consider for forming an effective alliance with another leader or organization. Guest: Aaron Kent CEO, Dale Carnegie of Southern Los Angeles Aaron was last on the show on episode #35: You Don’t Have to Be a Trainer to Know How to Hire One. Find Industry Overlap In the same world as you, but not in a competitive place with you Each party brings insight and resources that wouldn't be available to the other Focus on what you are best in the world at, and form alliances in other areas Aaron mentioned the book Good to Great by Jim Collins* Clear and Immediate Financial Value Overlap Identify where a win-win outcome can be that benefits both parties This doesn't necessarily mean a dollar for dollar match Be sure it's measurable Aaron mentioned How To Win Friends and Influence People by Dale Carnegie* Dave mentioned How To Stop Worrying and Start Living by Dale Carnegie* Dave mentioned The